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Friends & Family Test

This Practice would like your feedback on the care or treatment we give you any time you visit us or have contact with us.

We would like to know what is working and what we can improve.You can say what you think without giving your name.

If you would like to give us your feedback please ask at Reception or ask the Doctor or Nurse for the form to complete.

Click here to review FFT Summary of results March 2016

COMMENTS RECEIVED

21 forms received-results are as follows:

Extremely likely 14
Likely 5
Neither likely or unlikely 0
Unlikely 1
Extremely unlikely 0
Don’t know 1

Comments received as to why the above responses were given (patients who did not tick the box to say they did not want their comments made public)

  • Hard to get an appointment but Dr Odina is great
  • Based on experience trying to register with other GP’s this has been the best experience
  • Nice, friendly & helpful
  • Fast and effective service
  • Feel positive & supportive response
  • Receptionists are helpful and accommodating
  • Thanks for your understanding & time especially to those with LD
  • Great experience with Dr Walker & Dr Odina
  • GP’s are extremely helpful, considerate & patient.
  • GP takes concerns seriously
  • Been with this surgery for several years & would recommend to anyone
  • Get appointment quickly
  • Helpful & good surgery
  • Happy with the service-no problem
  • Drs and staff competent
  • Consistent friendly approach
  • Convenient
  • Never have to wait long for an appointment & always treated well
  • Apart from a recent prescription problem which was sorted by reception very satisfied with the service
  • Sometimes responses to questions are not clear
  • On the whole giving a good service
  • Drs are nice
  • Friendly & helpful-not too difficult to get an appointment

FRIENDS & FAMILY TEST COMMENTS RECEIVED

7 forms received-results are as follows:

Extremely likely 3
Likely 4
Neither likely or unlikely 0
Unlikely 0
Extremely unlikely 0
Don’t know 0

Comments received as to why the above responses were given (patients who did not tick the box to say they did not want their comments made public)

  • problem was explained followed by treatment
  • Excellent
  • Better time keeping
  • Greeted with a smile
  • Service received was good and clear
  • Everything covered efficiently
  • Dr was understanding
Save time and nominate your local pharmacy. Your Neighbourhood Professionals United Co-op Pharmacy Group James Chapman Macks Pharmacy
© Neighbourhood Direct Ltd 2017
33 Croydon Road, Penge, London, SE20 7TJ
  • Telephone 020 8778 5135
Practice Website supplied by Oldroyd Publishing Group
Save time and nominate your local pharmacy. Your Neighbourhood Professionals United Co-op Pharmacy Group James Chapman Macks Pharmacy
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